Introduction

Loca Villa Group respects your privacy. We are committed to protecting your personal data and being transparent about how we use it. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our services.

Information We Collect

We collect information to provide property management and villa rental services effectively.

• Personal Information
  Name, email address, phone number, and any details you provide through contact forms or inquiries.

• Booking and Property Information
  Reservation details, stay dates, number of guests, property preferences, and special requests.

• Technical Data
  IP address, browser type, device information, pages visited, and interaction data collected through analytics tools.

Marketing Preferences

Your preferences in receiving promotional emails or updates from us.

How We Use Your Information

• We use your data for clear business purposes.

• Service Delivery
  To respond to inquiries, manage bookings, coordinate property stays, and provide property management services.

• Communication
  To send confirmations, updates, and important information regarding your booking or inquiry.

• Marketing
  To send newsletters, offers, and property updates if you have opted in. You can unsubscribe at any time.

• Website Improvement
  To analyse user behaviour and improve website performance, content, and user experience.

• Legal Compliance
  To comply with Indonesian regulations and other applicable laws.

Sharing Information

We do not sell or rent your personal data.

We may share information with:

• Service Providers
  Trusted partners such as payment gateways, booking platforms, IT providers, and marketing tools who support our operations. They are required to handle your data securely.

• Property Owners and Operational Teams
  When necessary to manage bookings, guest services, and property operations.

• Legal Authorities
  If required by law or to protect our legal rights and safety.

Data Security

We implement technical and organisational measures to protect your data from unauthorised access, misuse, or loss. While no online system is fully secure, we take reasonable steps to safeguard your information.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate information.

• Request deletion of your data where legally applicable.

• Withdraw consent for marketing communications.

• Request data portability where applicable.

To exercise your rights, please contact us through the contact details provided on our website.

Cookies and Tracking Technologies

Our website uses cookies and analytics tools to enhance functionality and understand website usage. You can manage cookie preferences through your browser settings.

Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third party sites. We encourage you to review their policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated effective date.